The Business of Authority

What To Do When You Screw Up

Episode Summary

What to do when you screw up.

Episode Notes

What to do when you screw up.

Talking Points

Quotable Quotes

“We ask our clients to tell us what’s wrong, what isn’t working, to be vulnerable that they’re not perfect.” –RM

“Step one for me when it happens is don’t get defensive.” –JS

“Sometimes maybe it’s not about you.” –RM

“Take a breath, think about the other person, try and be empathetic to their situation, try to see it through their eyes.” –JS

Related Links:

Getting More by Stuart Diamond
Never Split the Difference by Chris Voss